Leaf Element

How to Spa

Spa Etiquette and Tips

Cancellation Policy

Each appointment is held with a credit card or gift card. Please allow at least 24 hours cancellation notice for individual appointments and 72 hours notice for group and holiday appointments to avoid charges. If cancellation is received with less than 24 hours notice you will be charged 100% of the cost of the scheduled treatments.

Booking an Appointment

At time of booking please let our reception team know if you have a preferred therapist. When booking an appointment a credit card or gift certificate will be used to hold the appointment. Please see cancellation policy for more information.

Etiquette & Arrival

Please arrive 15 minutes before your scheduled appointment time. Delayed arrival will limit the time of your service. We maintain a peaceful, quiet environment and ask that you silence your cell phones upon entering our spa and speak with quiet voices throughout the duration of your visit.

Gift Card Redemption

If you are using a gift card as payment please bring the certificate in with you at the time of your appointment. Our gift certificates are non-refundable. Packages that have expired will be subbed out at a monetary value and gift certificates with an expired pricing structure will require the user to pay the remaining difference. Our gift certificates can be used for different services, as a monetary value or may be used towards products in our boutique. A gift certificate may also be used to hold an appointment.

Return/Exchange Policy

All sales are final.